{"id":55453,"date":"2022-01-12T20:27:07","date_gmt":"2022-01-12T20:27:07","guid":{"rendered":"https:\/\/rootedconsulting.org\/?page_id=55453"},"modified":"2022-01-12T20:27:07","modified_gmt":"2022-01-12T20:27:07","slug":"customer-onboarding","status":"publish","type":"page","link":"https:\/\/rootedconsulting.org\/customer-onboarding","title":{"rendered":"Customer Onboarding"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; padding_spacement_md=&#8221;0px \/ 0px \/ 0px \/ 0px&#8221; margin_spacement_lg=&#8221;0px \/ 0px \/ 0px \/ 0px&#8221; custom_spacement_padding_id=&#8221;5ff5d132a91a8&#8243; custom_spacement_margin_id=&#8221;5ff5d132a91b9&#8243; css=&#8221;.vc_custom_1608605992699{background: #eaeaea url(https:\/\/rootedconsulting.org\/wp-content\/uploads\/2020\/12\/Rooted-CaretopBG-scaled.jpg?id=55222) !important;border-radius: 2px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; padding_spacement_md=&#8221;0px \/ 0px \/ -30px \/ 0px&#8221; margin_spacement_sm=&#8221;-30px \/ 0px \/ 0px \/ 0px&#8221; custom_spacement_padding_id=&#8221;5ff5d132a91ac&#8221; custom_spacement_margin_id=&#8221;5ff5d132a91bb&#8221; css=&#8221;.vc_custom_1608518812375{margin-bottom: -100px !important;}&#8221;][vc_single_image image=&#8221;55201&#8243; img_size=&#8221;800&#215;800&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInLeft&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;200&#8243;]<div  class=\"ezy-heading text-left vc_custom_1615416140340 appear-animation\" data-appear-animation=\"fadeInRight\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color text-color-secondary\" style=\"font-size: 40px !important; \">How does Rooted<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-normal has-custom-text-color\" style=\"font-size: 60px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Onboard New Customers?<\/h2><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_column_text css_animation=&#8221;fadeInRight&#8221;]<\/p>\n<h3 class=\"p1\">In order for Rooted Consulting to provide the best service we can, there is\u00a0a process we follow when onboarding new customers. This page outlines the steps we take when onboarding a new customer.<\/h3>\n<h3 class=\"p1\">If you are an\u00a0<b>existing\u00a0customer<\/b>, please view our &#8220;<a href=\"https:\/\/youtu.be\/bKDsAVdgJOE\" target=\"_blank\" rel=\"noopener\">How to Get Support<\/a>&#8221;\u00a0 video.<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"ezy-button d-inline-block vc_custom_1615416294637 appear-animation\" data-appear-animation=\"fadeInRight\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><a href=\"https:\/\/www.youtube.com\/watch?v=bKDsAVdgJOE&#038;feature=youtu.be\" data-plugin-options=\"{&#039;type&#039;: &#039;iframe&#039;}\" class=\"btn align-items-center btn-outline btn-primary rounded font-weight-normal btn-4 btn-fs-4 lightbox\"  style=\"\">How to Get Support<\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1609803796580{padding-left: -150px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;200&#8243;][\/vc_column][\/vc_row][vc_section parallax=&#8221;content-moving-fade&#8221; parallax_image=&#8221;55198&#8243; section_separator_position=&#8221;bottom&#8221; section_separator_vertical_align=&#8221;0&#8243; add_section_separator=&#8221;true&#8221; vc_section_id=&#8221;5ff5d132a91fa&#8221; css=&#8221;.vc_custom_1608609578698{margin-top: -40px !important;}&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1609878139906{margin-top: 150px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1609878037365{margin-left: 80px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;]<div  class=\"ezy-heading text-left ezy-heading-with-line-behind vc_custom_1642018965945 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-skin-text-color text-color-primary\" style=\"font-size: 50px !important;  font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">It All Starts with a Ticket<\/h2><\/div>[vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1615416358847{border-right-width: 50px !important;}&#8221;]<\/p>\n<h3 class=\"p1\">At Rooted Consulting, it is good\u00a0practice to use our ticketing system to reach out to one of our consultants.<\/h3>\n<h3 class=\"p2\"><b>\u00a0<\/b><\/h3>\n<h3 class=\"p2\"><b>We get asked why a ticketing system a lot?<\/b><\/h3>\n<h3 class=\"p1\">Here are some of the advantages to using a ticketing system:<\/h3>\n<ul class=\"ul1\">\n<li class=\"li4\">\n<h3>A central place to manage support requests and track Helpdesk time.<\/h3>\n<\/li>\n<li class=\"li4\">\n<h3>Every staff member gets notified and the right person is assigned.<\/h3>\n<\/li>\n<li class=\"li4\">\n<h3>Avoids missing important requests. If it goes to personal email it could be missed and management can\u2019t track it.<\/h3>\n<\/li>\n<li class=\"li4\">\n<h3>When staff are on PTO someone else can jump in and keep assisting.<\/h3>\n<\/li>\n<li class=\"li4\">\n<h3>Accurate billing. We track time in our tickets.<\/h3>\n<\/li>\n<li class=\"li4\">\n<h3>Organizations can see all the tickets and review and\/ or Re-open.<\/h3>\n<\/li>\n<\/ul>\n<h3 class=\"p1\"><\/h3>\n<h3 class=\"p1\">It\u2019s an extra step but our customer satisfaction when through the roof when we centralized our support process.<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1608157316420{margin-top: 150px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1609878045609{margin-left: 80px !important;}&#8221; offset=&#8221;vc_hidden-xs&#8221;]<div  class=\"ezy-heading text-center ezy-heading-with-line-behind vc_custom_1642017827066 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important;  margin-bottom: 17px;\">We get asked why a ticketing system a lot?<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-skin-text-color text-color-primary\" style=\"font-size: 75px !important;  font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">It All Starts with a Ticket<\/h2><\/div>[vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1615416522789{margin-right: 120px !important;margin-left: 120px !important;}&#8221;]<\/p>\n<h3 class=\"p1\" style=\"text-align: center;\">Here are some of the advantages to using a ticketing system:<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1615416541362{margin-right: 120px !important;margin-left: 120px !important;}&#8221;]<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">\n<h3>A central place to manage support requests and track Helpdesk time.<\/h3>\n<\/li>\n<li class=\"li1\">\n<h3>Every staff member gets notified and the right person is assigned.<\/h3>\n<\/li>\n<li class=\"li1\">\n<h3>Avoids missing important requests. If it goes to personal email it could be missed and management can\u2019t track it.<\/h3>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1615416571682{margin-right: 120px !important;margin-left: 120px !important;}&#8221;]<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">\n<h3>When staff are on PTO someone else can jump in and keep assisting.<\/h3>\n<\/li>\n<li class=\"li1\">\n<h3>Accurate billing. We track time in our tickets.<\/h3>\n<\/li>\n<li class=\"li1\">\n<h3>Organizations can see all the tickets and review and\/ or Re-open.<\/h3>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1615416637200{margin-right: 120px !important;margin-left: 120px !important;}&#8221;]<\/p>\n<h3 class=\"p1\" style=\"text-align: center;\">It\u2019s an extra step but our customer satisfaction when through the roof when we centralized our support process.<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_btn title=&#8221;How To Submit A Ticket&#8221; color=&#8221;blue&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fyoutu.be%2FusB6Cuvy6Fs||target:%20_blank|&#8221;][vc_empty_space height=&#8221;150&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1608608496220{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-user-check text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">1. You submit a Ticket to Rooted<\/h4><\/div><h4 class=\"font_9\">You have placed your First ticket in with Rooted at Support.Rootedconsulting.org.<br \/>\nOne of our consultants reviews the ticket and sends a response.<\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-secondary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-marker text-color-primary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-secondary text-center d-block\" style=\"font-size: 40px !important; \">2. Customer Receives and Reviews the SLA<\/h4><\/div><h4 class=\"font_8\">A consultant with Rooted will respond to the ticket and ask you to review our Service Level Agreement. This details how we do business with organizations. This document must be signed before moving forward. View our <a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/sites\/Consulting\/Shared%20Documents\/Forms\/AllItems.aspx?id=%2Fsites%2FConsulting%2FShared%20Documents%2FGeneral%2FProcedures%20%5F%20Workflows%2FContracts%2C%20Support%20Agreements%20%5F%20SLA%5Fs%2FSLA%2FRooted%20Consulting%2C%20LLC%20Service%20Level%20Agreement%2DFall%202021%2Epdf&amp;parent=%2Fsites%2FConsulting%2FShared%20Documents%2FGeneral%2FProcedures%20%5F%20Workflows%2FContracts%2C%20Support%20Agreements%20%5F%20SLA%5Fs%2FSLA&amp;p=true\">SLA Here.<\/a><\/h4>\n<h4 class=\"font_8\"><span class=\"wixGuard\">\u200b<\/span><\/h4>\n<h4 class=\"font_8\">We will also need 3 points of contact:<\/h4>\n<ul class=\"font_8\">\n<li>\n<h4 class=\"font_8\">Main<\/h4>\n<\/li>\n<li>\n<h4 class=\"font_8\">Financial<\/h4>\n<\/li>\n<li>\n<h4 class=\"font_8\">Technical<\/h4>\n<\/li>\n<\/ul>\n<h4 class=\"font_8\"><\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-receipt text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">3. Review our Fee Schedule<\/h4><\/div><h4 class=\"font_8\">Along with our SLA, you will be sent our Fee Schedule. in this document it breaks down how we as Rooted bills for our time with customers. You can review our <a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/:w:\/s\/Consulting\/EU2UYTVsAexLhlKDy84oDSMB-4cBiqHxd9iu3Kw250ZROw?e=Kp3kQk\">Fee Schedule Here<\/a><\/h4>\n<ul class=\"color_11 font_2\">\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h4 class=\"font_2\"><span class=\"wixGuard\">\u200b<\/span><\/h4>\n<h4><\/h4>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1608608496220{margin-top: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-thumbs-up text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">4. Once the Signed SLA is Received<\/h4><\/div><h4 class=\"font_9\">Our team will create a Organizational account for you in our ticketing system. This gives you the ability to review all tickets submitted by your organization. We then send you a calendal link that you can use to schedule time with one of our consultants to get the help you need.<\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][vc_empty_space height=&#8221;20&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1608608496220{margin-top: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-user-check text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">1. You submit a Ticket to Rooted<\/h4><\/div><h4 class=\"font_9\">You have placed your First ticket in with Rooted at Support.Rootedconsulting.org.<br \/>\nOne of our consultants reviews the ticket and sends a response.<\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-secondary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-marker text-color-primary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-secondary text-center d-block\" style=\"font-size: 40px !important; \">2. Customer Receives and Reviews the SLA<\/h4><\/div><h4 class=\"font_8\">A consultant with Rooted will respond to the ticket and ask you to review our Service Level Agreement. This details how we do business with organizations. This document must be signed before moving forward. View our <a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/sites\/Consulting\/Shared%20Documents\/Forms\/AllItems.aspx?id=%2Fsites%2FConsulting%2FShared%20Documents%2FGeneral%2FProcedures%20%5F%20Workflows%2FContracts%2C%20Support%20Agreements%20%5F%20SLA%5Fs%2FSLA%2FRooted%20Consulting%2C%20LLC%20Service%20Level%20Agreement%2DFall%202021%2Epdf&amp;parent=%2Fsites%2FConsulting%2FShared%20Documents%2FGeneral%2FProcedures%20%5F%20Workflows%2FContracts%2C%20Support%20Agreements%20%5F%20SLA%5Fs%2FSLA&amp;p=true\">SLA Here.<\/a><\/h4>\n<h4 class=\"font_8\"><span class=\"wixGuard\">\u200b<\/span><\/h4>\n<h4 class=\"font_8\">We will also need 3 points of contact:<\/h4>\n<ul class=\"font_8\">\n<li>\n<h4 class=\"font_8\">Main<\/h4>\n<\/li>\n<li>\n<h4 class=\"font_8\">Financial<\/h4>\n<\/li>\n<li>\n<h4 class=\"font_8\">Technical<\/h4>\n<\/li>\n<\/ul>\n<h4 class=\"font_8\"><\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-receipt text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">3. Review our Fee Schedule<\/h4><\/div><h4 class=\"font_8\">Along with our SLA, you will be sent our Fee Schedule. in this document it breaks down how we as Rooted bills for our time with customers. You can review our <a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/:w:\/s\/Consulting\/EU2UYTVsAexLhlKDy84oDSMB-4cBiqHxd9iu3Kw250ZROw?e=Kp3kQk\">Fee Schedule Here<\/a><\/h4>\n<ul class=\"color_11 font_2\">\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h4 class=\"font_2\"><span class=\"wixGuard\">\u200b<\/span><\/h4>\n<h4><\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;]<div  class=\"ezy-icon-box  \" ><div class=\"icon-box icon-box-style-12 bg-primary icon-box-style-12-hover-effect\"><div class=\"icon-box-icon text-center pb-2 rounded-circle\"><i class=\"fas fa-thumbs-up text-color-secondary text-10\"><\/i><\/div><div class=\"icon-box-info\"><div class=\"icon-box-info-title\"><span class=\"ezy-text-tag heading-sub-title font-weight-normal has-skin-text-color \"><\/span><h4 class=\"ezy-text-tag w-100 font-weight-bold has-skin-text-color text-color-primary text-center d-block\" style=\"font-size: 40px !important; \">4. Once the Signed SLA is Received<\/h4><\/div><h4 class=\"font_9\">Our team will create a Organizational account for you in our ticketing system. This gives you the ability to review all tickets submitted by your organization. We then send you a calendal link that you can use to schedule time with one of our consultants to get the help you need.<\/h4>\n<\/div><\/div><\/div>[vc_empty_space height=&#8221;20&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1608609354671{margin-top: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1609861514189{margin-left: 80px !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_hidden-md&#8221;][vc_single_image image=&#8221;55201&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInLeft&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-md&#8221;][vc_empty_space height=&#8221;100&#8243;]<div  class=\"ezy-heading text-left vc_custom_1609856827181 appear-animation\" data-appear-animation=\"fadeInRight\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-skin-text-color text-color-secondary\" style=\"font-size: 65px !important;  font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Get Support Today<\/h2><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color text-color-primary\" style=\"font-size: 25px !important; \">We are ready to help<\/span><\/div>[vc_column_text css_animation=&#8221;fadeInRight&#8221; css=&#8221;.vc_custom_1609856908052{padding-right: 100px !important;padding-left: 40px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">If there is any issue that you may come across we are here to help. Submit a ticket today and let&#8217;s get the conversation started.<\/h3>\n<p>[\/vc_column_text]<div  class=\"ezy-button d-inline-block vc_custom_1609856950084 appear-animation\" data-appear-animation=\"fadeInRight\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><a href=\"http:\/\/support.rootedconsulting.org\/\" title=\"Get Support\" target=\"_self\"  class=\"btn align-items-center btn-outline btn-secondary rounded font-weight-normal btn-4 btn-fs-4\"  style=\"\">Get Support<\/a><\/div>[vc_empty_space height=&#8221;200&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-md&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614105868443 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">What is<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 25px !important;  color: #1f247d; font-family:Questrial !important;\">RootedCare<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/rooted-care\" title=\"Our Project Workflow\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-md&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614105783779 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">What is<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 25px !important;  color: #1f247d; font-family:Questrial !important;\">Mobile Device Managment<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/www.youtube.com\/watch?v=kGuAXKYZ4RA\" data-plugin-options=\"{&#039;type&#039;: &#039;iframe&#039;}\" class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3 lightbox\"  style=\"\">View Video<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-md&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614104028860 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 30px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Video Resources<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/resources\" title=\"Video Resources\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-md&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1613419362926 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">Our<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 35px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Project Workflow<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/project-workflow\" title=\"Our Project Workflow\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-md&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614104064590 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 30px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Service Level Agreement<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/:b:\/s\/Consulting\/ETKmfswdAhlDnk28Dw_wUAsBleMElxHRs-ozm6HCCyHH1g?e=EFygCc\" title=\"SLA\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View SLA<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614112187853 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">What is<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 20px !important;  color: #1f247d; font-family:Questrial !important;\">RootedCare<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/rooted-care\" title=\"Our Project Workflow\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614112283557 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">What is<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 20px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Mobile Device Managment<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/www.youtube.com\/watch?v=kGuAXKYZ4RA\" data-plugin-options=\"{&#039;type&#039;: &#039;iframe&#039;}\" class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3 lightbox\"  style=\"\">View Video<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614112292794 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 25px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Video Resources<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/resources\" title=\"Video Resources\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614112301692 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><span class=\"ezy-text-tag heading-sub-title d-block font-weight-light has-skin-text-color \" style=\"font-size: 20px !important; \">Our<\/span><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 30px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Project Workflow<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsulting.org\/project-workflow\" title=\"Our Project Workflow\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View Page<\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;]<div  class=\"ezy-card  \" ><div class=\"card bg-light rounded-0 border-color-primary\" style=\"border-width: 3px;\"><div class=\"card-body\" ><div  class=\"ezy-heading text-center vc_custom_1614112310116 appear-animation\" data-appear-animation=\"fadeInLeft\" data-appear-animation-delay=\"300\" data-appear-animation-duration=\"750ms\"><h2 class=\"ezy-text-tag main-heading-text font-weight-bold has-custom-text-color\" style=\"font-size: 25px !important;  color: #1f247d; font-family:Questrial !important; font-weight:400 !important; font-style:normal !important;\">Service Level Agreement<\/h2><\/div><div  class=\"ezy-button d-flex justify-content-center  \" ><a href=\"https:\/\/rootedconsultingorg.sharepoint.com\/:b:\/s\/Consulting\/ETKmfswdAhlDnk28Dw_wUAsBleMElxHRs-ozm6HCCyHH1g?e=EFygCc\" title=\"SLA\" target=\"_self\"  class=\"btn align-items-center btn-secondary rounded font-weight-normal btn-3 btn-fs-3\"  style=\"\">View SLA<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; padding_spacement_md=&#8221;0px \/ 0px \/ 0px \/ 0px&#8221; margin_spacement_lg=&#8221;0px \/ 0px \/ 0px \/ 0px&#8221; custom_spacement_padding_id=&#8221;5ff5d132a91a8&#8243; custom_spacement_margin_id=&#8221;5ff5d132a91b9&#8243; css=&#8221;.vc_custom_1608605992699{background: #eaeaea url(https:\/\/rootedconsulting.org\/wp-content\/uploads\/2020\/12\/Rooted-CaretopBG-scaled.jpg?id=55222) !important;border-radius: 2px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; 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