Hire many, pay for one<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1633017810620{margin-top: 70px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”55300″ img_size=”full” alignment=”center” css_animation=”fadeInLeft” css=”.vc_custom_1633017652791{margin-top: -150px !important;}”][vc_empty_space height=”20″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1633015683696{margin-top: 150px !important;}”][vc_column width=”1\/2″ offset=”vc_hidden-lg vc_hidden-md”][vc_single_image image=”55300″ img_size=”full” alignment=”center” css_animation=”fadeInLeft”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1633017698655{margin-top: 70px !important;}” offset=”vc_hidden-lg vc_hidden-md”]
Advantages of FLEXdesk<\/h2><\/div>[vc_empty_space height=”20″][vc_column_text css_animation=”fadeInRight” css=”.vc_custom_1648732041910{margin-right: 120px !important;}”]<\/p>\n\n- \n
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Flexible scheduling.<\/span><\/h3>\n<\/li>\n- \n
No employee insurance.\u00a0<\/span><\/h3>\n<\/li>\n- \n
Lower payroll.<\/span><\/h3>\n<\/li>\n- \n
Management is built into the offering.<\/span><\/h3>\n<\/li>\n- \n
Limited time commitment.<\/span><\/h3>\n<\/li>\n- \n
Pre-trained staff.<\/span><\/h3>\n<\/li>\n- \n
Ongoing professional development built into offering.<\/span><\/h3>\n<\/li>\n- \n
Hire many, pay for one<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”100″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”top” css=”.vc_custom_1610047315128{margin-top: 20px !important;}”][vc_column]
FLEXdesk Tiers of Service<\/h2>Time and task determine tier.<\/span><\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1633014833341{margin-top: 75px !important;}”][vc_column width=”1\/2″]<\/i><\/div><\/span>Tier 1<\/h4><\/div>Basic Task | 15-30 Minute Issues<\/h3>\nSupport Examples<\/h3>\nInternet<\/em><\/h4>\nNetwork<\/em><\/h4>\nVPN<\/em><\/h4>\nWatchmen Notifications<\/em><\/h4>\nLocal Backup<\/em><\/h4>\nOffsite Backups<\/em><\/h4>\nPrinter Troubleshooting<\/em><\/h4>\nTroubleshoot Accounts<\/em><\/h4>\nUpdate\/Upgrade\/Reinstall OS<\/em><\/h4>\nAccounts (Email, Contacts, Calendar)<\/em><\/h4>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/2″]<\/i><\/div><\/span>Tier 2<\/h4><\/div>Intermediate Task | 30-60 Minute Issues<\/span><\/h3>\nSupport Examples<\/h3>\nServer Based Solutions<\/em><\/h4>\nRouting, Switches, and Firewalls<\/em><\/h4>\nWi-Fi Issues<\/em><\/h4>\nDatabase issues (Photos, SQL, Mail)<\/em><\/h4>\nSpecialized Software issues. (IE Adobe)<\/em><\/h4>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”200″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top”][vc_column width=”1\/2″]Exclusions<\/h2><\/div>[vc_column_text css_animation=”fadeInLeft”]<\/p>\n\n- \n
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Rooted Consulting Does NOT<\/strong> Manage Tickets. <\/span><\/h2>\n\n- \n
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A designated point of contact with in your organization should assign tickets to us. <\/span><\/h2>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h2>\n\n- \n
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FLEXdesk Agents will reply to tickets assigned to them. <\/span><\/h2>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h2>\n\n- \n
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We use a dedicated Calendly link to schedule for your customers. This is the only way we schedule time for support.\u00a0<\/span><\/h2>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h2>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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We are NOT<\/strong> 24 hour Support<\/strong>, but 8-5 M-F CST<\/span><\/h2>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h2>\nWe don\u2019t offer after hours support. <\/span><\/h2>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”55190″ img_size=”800×800″ alignment=”right” css_animation=”fadeInRight”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”100″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1633019345536{margin-top: 150px !important;}”][vc_column width=”1\/2″]
What We Need<\/h2><\/div>[vc_column_text css_animation=”fadeInLeft”]<\/p>\n\n- \n
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Designated point of contact for ticket management.<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Access to ticketing System.<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Access to customer documentation (Read Only). <\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Clear workflows for ticket assignment, resolution and updates. <\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Clear escalation paths. <\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Access to remote support software (If applicable).<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Access to an IM System (Slack\/MS Teams\/Cisco Teams)<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n\n- \n
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Access to note take solution (Read only)<\/span><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/h3>\n*Tickets are where all notes and time will be marked.<\/span><\/h3>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”55193″ img_size=”800×800″ alignment=”right” css_animation=”fadeInRight”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”100″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”top”][vc_column]
How To Get Started<\/h2><\/div>[vc_btn title=”What We Need to Get Started” color=”orange” align=”center” css_animation=”fadeInLeft” link=”url:https%3A%2F%2Frootedconsultingorg.sharepoint.com%2F%3Aw%3A%2Fs%2FRootedConsultingLLC%2FEbzSfqpMj9lJpfRhuEhrDj8BEeH_ynmkZ6BDg7KFJcIWXg%3Fe%3DUbuaSH|title:Geting%20Started%20With%20FLEXdesk||”][vc_empty_space height=”20″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1633016938982{margin-top: 100px !important;}”][vc_column width=”1\/3″]<\/i><\/div><\/span>Step 1<\/h4><\/div>Consultant reaches out to flexdesk@rootedconsulting.org.<\/h3>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]<\/i><\/div><\/span>Step 2<\/h4><\/div>Rooted Consulting, LLC schedules an overview call.<\/span><\/h3>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]<\/i><\/div><\/span>Step 3<\/h4><\/div>Customer evaluates the FLEXdesk offering and makes a decision. <\/span><\/h3>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”top” css=”.vc_custom_1633016673767{margin-top: 50px !important;}”][vc_column width=”1\/3″]