FLEXdesk is a flexible, outsourced HelpDesk service that allows you to quickly and easily scale your business with a highly qualified and experienced team without adding the expenses associated with traditional employees. This allows you to focus on customer support and gives you peace of mind to provide a great customer experience.
Help desk support for tier 1-2 tickets.
Advantages of FLEXdesk
No employee insurance.
Management is built into the offering.
Limited time commitment.
Ongoing professional development built into offering.
Hire many, pay for one.
FLEXdesk Tiers of Service
Time and task determine tier.
15-30 minute issues.
30-60 minute issues
Excluded from FLEXdesk
Assistance can be provided at a consulting rate. You can view our Fee Schedule here.
What Does Each Tier Troubleshoot
Tier 1- Basic
Accounts (Email, contacts, calendar) | Internet | Network | VPN | Local Backups | Offisite backups | Watchman notifications | Printer troubleshooting | Troubleshoot accounts | Update/Upgrade/Reinstall OS
Tier 2- Intermediate
Server based solutions | Routing, switches and firewalls | Wi-Fi issues | Database issues (Photos, SQL, Mail) | Specialized Software issues. (IE Big Sur and Adobe)
Rooted Consulting does not manage tickets.
A designated point of contact should assign tickets to us.
FLEXdesk Agents will reply to tickets assigned to them.
We use a dedicated Calendly link to schedule for your customers.